Before you fill out the form please read this carefully…

 

Do not send your product back to us until we have confirmed that you should do so otherwise you will be liable for return postage costs.

After we recieve the completed form and we have agreed the return please send the order back in it’s original condition to:

Dionic-Energy
43 old rectory mews
St columb major
cornwall
Tr96bz

We will endeavour at all times to be courteous & prompt in our repairs/exchanges, however please be patient, sometimes your order may be temporally out of stock which can mean in some (rare) cases that you may have to wait up to 28 days for a replacement should this be the case we will inform you as soon as we can…subject to availability: and at our discretion, we may offer an alternative bracelet should you not wish to wait.

– Include a note with your Name, Address, Email address & telephone No.(if hand written ..please ensure it is easy to read)
– Include a £3 coins to help to cover our return postage costs to you.
– Upon receipt of the band we will repair/ exchange & dispatch your replacement…If you have a problem with your product then we will happily replace it for you as long as it’s still within our free 30 day warranty

please note.
Dionic Energy bracelets are not intended as a substitute for medical advice or care. Should you have any specific questions or concerns about your health, please consult your health care provider, benefits cannot be guaranteed as every individual is different & may experience different levels of effect.

 

Now please complete the form below to request an RMA (return merchandise authorization) number. you will need a photo ready to upload below so we can see exactly which bracelet you have and what the problem is..

 

    Your Name (required)

    Your Email (required)

    Your Order ID (required)

    Your Order Date (required)

    Product Name (required)

    Product Code (required)

    Quantity (required)

    Product is opened (required)
    [radio* Opened default:1 "Yes" "No"]

    Reason for return(required)
    [radio* ReasonRadio default:1 "Order Error" "Other, please supply details" "Received Wrong Item"]

    Reason for return -Tell us about your problem in as much detail as possible (Faulty or other details) (required)

    Upload faulty product Image - Accepted file types are jpg, jpeg, png, bmp, pdf no bigger tham 2mb (required)